Cancellation and rescheduling policy

Honeybee Massage upholds a 48-hour cancellation and rescheduling policy. Appointments canceled or rescheduled with less than 48 hours’ notice are charged 50% of the scheduled service. With less than 24 hours’ notice, or for no-shows, the charge is 100% of the scheduled service.

A valid card on file is required at booking. Fees will be charged to that card. If no valid card is available or payment cannot be processed, an invoice will be sent. Outstanding balances must be paid in full before receiving further services.

Repeated rescheduling may result in all future appointments being removed from the schedule and no further appointments being accepted. This applies to appointments booked by either the client or Honeybee Massage.

Late for Appointment Policy

-Clients are asked to arrive about 5 minutes prior to the scheduled starting time. This allows time to update intake forms and discuss the plan for the session with your Massage Therapist.

-In the event the client is running late the session will end on time to maintain the schedule, and the original service time will be charged.

-If you are more than 15 minutes late, your therapist reserves the right to cancel the appointment, and you will be charged 100% of the total service amount. to the card on file or via invoice.

-For clients who are chronically late, Honeybee Massage reserves the right to cancel any future appointments, and no other appointments will be scheduled.

Unable to Attend

Please do not attend your appointment while sick. If illness, weather, or another circumstance prevents you from attending, contact us with as much notice as possible. Our cancellation and rescheduling policy applies.

If Honeybee Massage cancels your appointment, we will help you reschedule without a fee. Any deposit or prepayment will remain on file.

Payment Policy

A valid card on file is required at booking. A deposit or prepayment may be required for certain services. Any remaining balance is due at the time of service.

With at least 48 hours’ notice, deposits and prepayments remain on file for a future appointment. Otherwise, they are applied toward the applicable cancellation or rescheduling fee, with any excess remaining as credit. Any unpaid fee balance is charged to the card on file.

Gift cards are not used to cover cancellation, rescheduling, or no-show fees. These fees are charged to the card on file.

If payment cannot be collected, an invoice will be sent. Outstanding balances must be paid in full before receiving further services.

Gift Cards

Honeybee Massage asks that gift cards be used within 12 months of the purchase date. Gift cards are for a dollar amount only and cannot be exchanged for cash. Gift cards cannot be refunded but may be transferred to another individual.

Refund Policy

No refunds will be given, all sales are final.

Right to Refuse Service

-Honeybee Massage, and service providers reserve the right to refuse service to any individual for any reason.

-This includes but is not limited to, clients who engage in disruptive behavior, violate our policy, or pose a threat to the well-being of our staff or other clients.

-The therapist reserves the right to refuse or terminate services if there is reasonable belief that the client is under the influence of drugs or alcohol.

-Refusal of service is at the discretion of Honeybee Massage and its providers, and we are committed to applying this policy consistently.

-Our business does not discriminate against individuals based on race, gender, religion, or any other protected characteristic. We value a respectful and harmonious environment for all our clients and staff.

Testimonial Usage Terms

By receiving services from Honeybee Massage, you acknowledge and grant permission for the use of any testimonials provided by you.

Purpose of Usage: Testimonials may be used for the advertising and promotion of Honeybee Massage, its services, and related products. This includes promotional materials, website content, social media posts, and other marketing initiatives.

Testimonials may be attributed to clients by their first name, last initial, and/or any other identifier chosen by Honeybee Massage.

Confidentiality: Honeybee Massage is committed to maintaining the confidentiality of your personal information. Any details shared in testimonials that are of a private or sensitive nature will be handled with discretion.

Editing and Attribution: Testimonials may be edited for clarity, grammar, and length. Clients waive the right to inspect or approve the final version before publication.

Release of Claims: Clients voluntarily release Honeybee Massage, its agents, representatives, and employees from any claims arising from the use of testimonials.

This policy is subject to change.
Recently Updated 11/01/2026